1. Acceptance of Terms

By accessing or using the DeepCar website ("Website"), you agree to be bound by these Terms & Conditions.

If you access or use the Website on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. About Us

The Website is owned and operated by Deep Parts Global Company ("DeepCar", "we", "our", or "us"), a company registered in the Kingdom of Saudi Arabia.

• Commercial Registration (CR): 7052554461
• Tax Identification Number (TIN): 314407311700003

3. Our Services

DeepCar operates an online platform for the sale of automotive parts and related products and services, including pricing, order processing, delivery, and customer support.

By placing an order, the customer agrees to:

• These Terms & Conditions;
• The product specifications and prices displayed on the Website.

An order is not considered accepted or ready for shipment until it has been confirmed by DeepCar.

Once an order is confirmed, a legally binding contract is formed between DeepCar and the customer.

Customers will receive a sales invoice and, where applicable, a tax invoice after shipment or upon completion of the service.

4. Website Access

You are responsible for making all arrangements necessary to access the Website.

You are also responsible for:

• Keeping your password confidential;
• Not sharing your login credentials with any third party;
• All activities conducted through your account, email address, mobile number, or password.

We reserve the right to:

• Suspend or terminate your account at any time;
• Restrict access to all or part of the Website;
• Perform maintenance or upgrades without prior notice;
• Immediately suspend users who violate these Terms.

5. Prohibited Use

You agree not to:

• Use the Website for unlawful purposes;
• Upload viruses, malware, or malicious code;
• Attempt unauthorized access to the Website, servers, databases, or networks;
• Interfere with the operation or security of the Website.

6. Security and Viruses

Although DeepCar applies appropriate security measures to protect the Website, we do not guarantee that the Website will be free from viruses or other harmful components.

Users are responsible for protecting their own devices and data.

7. Disclaimer

We make every reasonable effort to ensure that:

• Product descriptions are accurate;
• Prices are competitive;
• Website information is up to date.

However, we do not guarantee:

• That our prices are the lowest available;
• That prices will remain unchanged;
• That the Website will always be uninterrupted, error-free, or continuously available.

Your use of the Website is at your own risk.

8. Privacy

Your use of this Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection and processing of your personal information as described in our Privacy Policy.

Purchasing Terms

9. Orders

Orders are subject to product availability.

Delivery may occasionally be delayed for more than two (2) days due to stock availability or shipping carrier circumstances. If this occurs, we will notify the customer in advance.

Unless otherwise stated:

• Shipping charges are not included in product prices.
• Shipping fees will be added to the final invoice.
• Refunds are processed electronically.
• Payment receipts are sent by email.
• Tax invoices are issued after shipment or after completion of the purchased service.

10. Shipping and Risk

Customers must provide accurate shipping information.

DeepCar is not responsible for delays or losses caused by incorrect delivery information supplied by the customer.

We will make reasonable efforts to ship orders within the estimated delivery time; however, delays beyond our reasonable control shall not constitute a breach of these Terms.

Ownership of the goods transfers to the customer once the goods have been delivered to the address specified in the order.

Risk of loss or damage transfers upon delivery.

Before delivery, ownership remains with DeepCar.

Customers may choose their preferred shipping provider where available, and estimated shipping costs will be communicated before shipment.

Cancellation, Returns and Exchanges

11. Order Cancellation

Orders may be cancelled before shipment.

Certain products require special ordering from authorized suppliers.

Once the customer confirms such an order, it cannot be cancelled.

If DeepCar agrees to cancel a special-order item, an administrative cancellation fee may apply.

12. Returns and Exchanges

If a return request is approved:

• The product price will be refunded after deducting applicable shipping charges.
• Customers must submit photographs of the product and packaging within three (3) days of receiving the order.
• Failure to provide the required photographs may result in rejection of the return request.

Customers may request a replacement or refund within seven (7) days if:

• The wrong product was delivered;
• The product received is defective or unusable.

Products must be returned:

• In their original packaging;
• In unused condition;
• With all accessories and documentation.

DeepCar reserves the right to reject returns that do not meet these conditions.

DeepCar's liability is limited to refunding the amount paid for the product.

No additional compensation shall be payable.

13. Out-of-Stock Products

If an ordered product becomes unavailable, the amount paid will be refunded to the original payment method.

14. Refund Processing

Once returned products are received and inspected, approved refunds will be processed electronically within 3–5 business days.

Actual processing times may vary depending on the customer's financial institution.

Automotive Service Terms

15. Service Conditions

Unless otherwise stated:

• All service prices displayed on the Website include VAT.
• Service redemption codes are intended solely for the purchaser.
• Customers are responsible for keeping redemption codes confidential.
• Promotional offers cannot be cancelled or refunded.
• Expired services are non-refundable.
• Customers are encouraged to schedule appointments directly with the service provider before visiting.
• Service providers may reschedule appointments based on operational requirements.
• Service providers are solely responsible for delivering the purchased services.
• Promotional services cannot be exchanged for cash or substituted with other services.

16. Claims and Dispute Resolution

These Terms & Conditions shall be governed by the laws of the Kingdom of Saudi Arabia.

Any dispute, claim, or legal proceeding arising from or relating to the use of the Website shall be subject to the exclusive jurisdiction of the competent courts and authorities of the Kingdom of Saudi Arabia.

17. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

DeepCar

Email: info@deepcar.sa

Phone: +966 50 256 1983

Address:

Deep Parts Global Company

Building 8691, Usama Ibn Zaid Street

West Naseem District, Secondary No. 3106

Riyadh

Saudi Arabia