1. Order Cancellation
Orders may be cancelled before shipment.
Certain products require special ordering from authorized suppliers. Once the customer confirms such an order, it cannot be cancelled.
If DeepCar agrees to cancel a special-order item, an administrative cancellation fee may be deducted from the refund.
2. Returns and Exchanges
Customers may request a return or exchange if:
- The wrong product was delivered.
- The product is defective or unusable upon arrival.
Requests for returns or exchanges must be submitted within seven (7) days from the date the order is received.
Customers must also provide clear photographs of the product and its packaging within three (3) days of delivery. Failure to provide the required photographs may result in the return request being declined.
3. Return Conditions
To qualify for a return or exchange, the product must:
- Be returned in its original packaging.
- Be in the same condition as when it was delivered.
- Include all accessories, manuals, labels, and documentation (if applicable).
DeepCar reserves the right to reject any return or exchange request if the returned product does not meet these conditions.
4. Refund Policy
If a return request is approved:
- The purchase price of the product will be refunded after deducting any applicable shipping charges.
- Refunds will be processed electronically using the original payment method whenever possible.
DeepCar's liability is limited to refunding the amount paid for the product. No additional compensation shall be provided.
5. Out-of-Stock Products
If an ordered product becomes unavailable after payment, the full amount paid will be refunded to the original payment method.
6. Refund Processing Time
After the returned product has been received and inspected, approved refunds will be processed within 3–5 business days.
The time required for the refund to appear in the customer's account may vary depending on the payment provider or financial institution.
7. Shipping Charges
Unless the return is due to an error by DeepCar (such as an incorrect or defective product), shipping charges are non-refundable.
Any applicable shipping costs may be deducted from the refund amount.
8. Non-Refundable Services
For automotive services:
- Promotional offers and service packages are non-refundable.
- Once a service has expired, no refund will be issued.
- Service benefits cannot be exchanged for cash or substituted for other services.