1. Order Processing
All orders are subject to product availability and order confirmation.
Orders are processed after payment has been successfully received and verified.
Customers will receive an order confirmation by email after the purchase is completed.
2. Shipping Charges
Product prices displayed on the Website do not include shipping fees unless otherwise stated.
Shipping charges will be calculated and added to the final invoice before the order is shipped.
Where available, customers may choose their preferred shipping provider, and the estimated shipping cost will be communicated before shipment.
3. Delivery Time
We make every reasonable effort to process and deliver orders within the estimated delivery timeframe.
However, delivery may occasionally be delayed due to:
- Product availability;
- Special-order items;
- Shipping carrier delays;
- Customs clearance or other circumstances beyond our control.
If a significant delay is expected, we will notify the customer as soon as possible.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
DeepCar is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
5. Delivery Confirmation
Ownership of the purchased products transfers to the customer once the goods have been delivered to the shipping address specified in the order.
After delivery has been completed, the risk of loss or damage passes to the customer.
6. Inspection Upon Delivery
Customers are encouraged to inspect their order immediately upon delivery.
If the package appears damaged, incorrect, or incomplete, customers should contact DeepCar as soon as possible and provide photographs of both the packaging and the products.
7. Shipping Delays
While we strive to meet estimated delivery times, DeepCar shall not be liable for delays caused by events beyond our reasonable control, including but not limited to:
- Courier or logistics provider delays;
- Customs inspections;
- Natural disasters;
- Government restrictions;
- Force majeure events.
8. Special-Order Products
Certain products are sourced directly from authorized suppliers upon customer request.
These items may require additional processing and shipping time.
Customers will be informed if extended delivery times apply before shipment.